Terms of Service

These Terms of Service (the “Terms”) govern access to and use of Interview4You. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service. Please also read our Privacy Policy, which forms part of these Terms.

1. Who these Terms are between

• “Interview4You”, “we”, “us” means [LEGAL ENTITY NAME incl. Rechtsform], [REGISTERED ADDRESS — Straße Nr., PLZ Ort], Germany, registered at [Amtsgericht <Ort>, HRB <Nummer>], seat [SITZ DER GESELLSCHAFT — e.g. Berlin]. Full company details are in our Impressum.
• “Customer”, “you” means the business that creates an account. The service is directed exclusively at entrepreneurs (Unternehmer, § 14 BGB), public bodies and other organisations acting in a professional capacity; it is not offered to consumers (Verbraucher, § 13 BGB). If you accept these Terms for an organisation, you confirm you are authorised to bind it.
• “Authorized User” means a person the Customer permits to use its account, such as a recruiter or administrator.
• “Candidate” means a person the Customer invites to take an interview. Candidates are not party to a paid contract; their use of an interview link is covered by section 12 and the Privacy Policy.

2. The service

Interview4You is a hosted tool for building and running automated voice technical interviews and reviewing the resulting transcripts and, where available, AI evaluations.

• Active development. The service is early-stage and under active development. Some features — particularly answer scoring and final reports — may be limited, may change, or may be withdrawn. We do not warrant that any specific feature will be available.
• We may modify the service over time. We will not materially reduce the core functionality of a paid plan during a paid term without notice.

3. Accounts

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping credentials secure and for all activity under your account and that of your Authorized Users.
• Tell us promptly at hello@interview4you.com if you suspect unauthorised use.

4. Acceptable use

You and your Authorized Users must not:

• use the service unlawfully or to infringe the rights of others;
• run an interview without giving the Candidate the notices, and — where required — obtaining the consent, that data protection and employment law demand;
• use the service to record or evaluate a person where doing so is prohibited in the place where that person is located;
• discriminate unlawfully against any person, or use AI output as the sole basis for an adverse decision about a person;
• misrepresent to a Candidate that they are speaking with a human;
• reverse engineer, scrape, resell, or circumvent the limits of the service;
• upload malicious code or attempt to disrupt or gain unauthorised access to the service.

5. Customer responsibilities for Candidate data

• The Customer is the controller for all personal data of Candidates processed through the service, and Interview4You is the processor. The processing is governed by a data processing agreement under Art. 28 GDPR, which the Customer concludes with us and which prevails over these Terms for that processing; our role is further described in the Privacy Policy.
• The Customer is responsible for: having a lawful basis for each interview (for applicant data in Germany, typically § 26 BDSG); giving Candidates the information required by Art. 13/14 GDPR; obtaining consent where required, including for recording; and complying with data protection law, the works constitution regime (co-determination for the use of technical monitoring, § 87(1) no. 6 BetrVG) and equal-treatment law (AGG) in every relevant jurisdiction.
• The Customer will not upload questions or materials that are unlawful, infringing or discriminatory.
• The Customer instructs us to process Candidate data as described in the documentation and the Privacy Policy, including streaming interview audio and sending transcripts to our AI subprocessor to conduct and evaluate the interview.
• The Customer will handle Candidate requests to exercise data protection rights, with our assistance as processor.

6. AI output

• The interviewer and evaluator outputs are generated by machine-learning models, are probabilistic, and may be inaccurate, incomplete or biased.
• They are provided as decision support only. Before making or communicating any decision about a Candidate, the Customer must have a qualified person review the transcript and any output, and must not rely on the output as the sole basis for an adverse decision.
• We do not warrant the accuracy, reliability or fitness for any purpose of any AI output.

7. Fees and billing

• Paid plans are billed in advance on a recurring basis (monthly unless stated otherwise) through our payment processor, Stripe. A free plan may be offered with reduced limits.
• Prices are net and exclusive of statutory value added tax (Umsatzsteuer). For business customers in another EU member state with a valid VAT identification number, the reverse-charge procedure applies; you are responsible for any taxes due in your jurisdiction.
• Subscriptions renew automatically for successive periods of the same length until cancelled. You may cancel at any time with effect from the end of the current billing period.
• Payments already made are non-refundable and running periods are not prorated on cancellation, except where mandatory law provides otherwise.
• We may change pricing with at least 30 days' notice before the change takes effect at your next renewal; if you do not agree, you may terminate before then.
• If you are in default of payment, we may, after a reminder with a reasonable deadline, suspend or terminate the account; statutory default interest under § 288 BGB applies.

8. Intellectual property

• We own the service, its software and all related intellectual property. We grant the Customer a limited, non-exclusive, non-transferable right to use the service during the term of these Terms.
• The Customer owns its Customer Content — the interviews, questions, expected answers and evaluation criteria it creates — and, as between the parties, the Candidate data processed for it.
• The Customer grants us a licence to host, copy, process and transmit Customer Content and Candidate data as needed to provide, secure and improve the service, including via our subprocessors.
• If you give us feedback or suggestions, we may use them without restriction or obligation to you.

9. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only for the purpose of the relationship. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.

10. Term, suspension and termination

• These Terms apply for as long as you have an account or use the service.
• Either party may terminate for convenience: the Customer by cancelling and closing its account; Interview4You on 30 days' notice, or immediately for a free-plan account, a material breach, legal risk, or non-payment.
• We may suspend access immediately where necessary for security, legal risk, or a material breach.
• On termination, access ends and the Customer may export its transcripts for 30 days, after which data is deleted in line with the Privacy Policy. Fees accrued before termination remain payable.

11. Availability and defects

• Each party warrants that it has the authority to enter into these Terms.
• We provide the service with the care customary in the industry and aim for high availability, but we do not warrant that it will be uninterrupted or error-free. Maintenance windows and events outside our control may limit availability. The statutory rules on defects (Mängelhaftung) apply, with the modification that strict liability for defects existing at contract formation under § 536a(1), first alternative, BGB is excluded.
• We give no warranty as to the accuracy, completeness or fitness for any purpose of AI output (section 6). Any statement about future features is a description, not a guaranteed characteristic (Beschaffenheitsgarantie) unless expressly agreed in writing.

12. Candidates

• A Candidate who opens an interview link may use it only to take that interview. Sections 4 and 6 apply to Candidates so far as relevant.
• The organisation that invited the Candidate — not Interview4You — is responsible for the interview, its questions, and any decision based on it. Candidate personal data is handled as described in the Privacy Policy.
• No fee is charged to Candidates.

13. Liability

• We are liable without limitation for intent and gross negligence, for injury to life, body or health, for claims under the German Product Liability Act (Produkthaftungsgesetz), and to the extent we have given a guarantee.
• For slight negligence we are liable only where a material contractual obligation (a “Kardinalpflicht” — an obligation whose fulfilment makes the proper performance of the contract possible and on whose observance the Customer regularly relies) has been breached. In that case our liability is limited to the foreseeable damage typical for this type of contract.
• Subject to the first bullet, our aggregate liability for slight negligence is further limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim, or EUR [amount, e.g. 5,000] if higher.
• We are not liable for the loss of data where the loss would have been avoided by the Customer keeping regular, risk-adequate backups of data within its control.
• Any further liability is excluded. The above limitations also apply to the personal liability of our staff, representatives and agents.

14. Indemnification

The Customer will defend and indemnify Interview4You against third-party claims, and resulting losses, arising from: (a) Customer Content; (b) the Customer's use of the service in breach of these Terms or applicable law; (c) an interview run without the required notices, consent or lawful basis; or (d) a decision the Customer made about a Candidate.

15. Changes to these Terms

We may amend these Terms where there is a valid reason, such as changes in the law or in case law, new features, or changes in our processes. We will notify you of the amended Terms in text form at least 30 days before they are due to take effect. The change is deemed accepted unless you object in text form before the effective date; we will point this out to you in the notice. If you object, either party may terminate the contract for the date on which the change would have taken effect. The version of these Terms in force when a Candidate takes an interview governs that interview.

16. Governing law, jurisdiction and dispute resolution

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the Customer is a merchant (Kaufmann), a legal person under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the courts of the registered seat of Interview4You (§ 38 ZPO). We may also sue at the Customer's general place of jurisdiction. Before starting proceedings, the parties will attempt in good faith to resolve the dispute within 30 days of written notice.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle); the service is not offered to consumers.

17. General

• These Terms, the Privacy Policy and any signed order form or data processing agreement are the entire agreement between the parties and supersede prior discussions. There are no verbal side agreements.
• Amendments and supplements to the contract must be in text form; this also applies to any waiver of this text-form requirement.
• The Customer may not assign claims under these Terms without our consent, which will not be unreasonably withheld (§ 354a HGB remains unaffected). We may transfer the contract to a successor in connection with a merger, acquisition or asset sale; the Customer may then terminate for the date the transfer takes effect.
• The Customer may set off only against claims that are undisputed or have been finally adjudicated, and may assert a right of retention only based on claims from the same contractual relationship.
• Should any provision be or become invalid, the validity of the remaining provisions is unaffected.
• Notices to us go to hello@interview4you.com; notices to you go to the email address on your account.
• Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure).

18. Contact

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This document is a draft prepared for Interview4You and is not legal advice. Highlighted values are placeholders that must be completed. As standard business terms (AGB) these clauses are subject to the fairness review of §§ 305–310 BGB and must be reviewed by a German lawyer (Fachanwalt für IT-Recht) before launch.